Refund & Cancellation Policy
Himalayan Sip & Bite, Naxalbari
This policy explains how cancellations and refunds work at Himalayan Sip & Bite.
Cancelling an order
- Food is prepared fresh after you order, so please contact us as soon as possible if you want to cancel.
- An order can be cancelled free of charge before the kitchen starts preparing it. Once preparation has started, it may not be possible to cancel.
Refunds
- If we cancel an order, or an item is unavailable, you will not be charged for it, or you will be refunded if you have already paid.
- If an item is missing or not what you ordered, tell us on the same day with your order number and we will correct it or refund that item.
- If you have a problem with the quality of your food, tell us before you leave or as soon as you notice, and we will make it right.
- Approved refunds are returned to the original payment method, or handed back in cash for cash payments, as soon as possible.
Table reservations
There is no charge to reserve a table. Please let us know if you need to cancel or change your reservation. We may release a table if guests are more than 20 minutes late without informing us.
How to reach us
Email: himalayansipnbite@gmail.com
Address: School Dangi, Naxalbari, Darjeeling district, West Bengal, 734429, India